Warranty
Return Policy
At Chef Swag, we strive to ensure your satisfaction with every purchase. If you need to return an item, please review the following guidelines:
Unopened Goods
We accept returns on unopened goods only, unless otherwise approved by our team. All returned items must be in their original packaging and condition.
Tags on Items
Please ensure that all tags and labels remain attached to the product. We cannot accept returns on items that have been used or are missing tags.
Valid Receipt
To process a return, you must present a valid proof of purchase, such as a receipt or order confirmation email.
30-Day Policy
Our return policy allows for returns within 30 days of the purchase date. After this period, we regret that we cannot offer refunds or exchanges.
How to Initiate a Return
- Contact our customer service team to request a return authorization.
- Once approved, securely package the item and include a copy of your receipt.
- Ship the item back to us using a trackable shipping method.
Refunds
- Upon receiving and inspecting the returned item, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method used for the purchase.
Exchanges
- If you wish to exchange an item, please follow the return process as outlined above and indicate the desired exchange item.
- Exchanges are subject to availability.
Contact Us
If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We're here to assist you and ensure your shopping experience with Chef Swag is exceptional. .